supbaji Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") apply to the supbaji platform and all services under it. "Platform" refers to supbaji's website, mobile version, and all related digital channels. By accessing the platform, registering, or using any service, you acknowledge these Terms as binding.

1.2 Contact and Support

For any questions or clarifications about the Terms, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

1.3 Importance of the Terms

These Terms must be read together with supbaji's Privacy Policy and Responsible Gaming Policy. In the event of any conflict, these main Terms will take precedence. supbaji is committed to protecting user interests as a safe and reliable platform.

2.1 Age and Eligibility Requirements

To use supbaji's services, you must meet the following requirements:

• You must be at least 21 years old. This platform is for users aged 21 and above only.
• You must act on your own behalf, not on behalf of anyone else.
• All information you provide must be true, accurate and complete.
• You must have the legal capacity to participate in online gaming activities under the laws applicable in your area.

2.2 Account Creation Rules

Each user may create only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or closure. Providing your correct name, a valid email address, and an active mobile number at the time of registration is mandatory.

2.3 Identity Verification

supbaji reserves the right to verify a user's identity at any time. For withdrawals above a certain amount or in cases of suspicious activity, we may request national ID or passport details. Withdrawals may be placed on hold until verification is complete.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you suspect unauthorised access to your account, notify our support team immediately. supbaji is not responsible for any loss resulting from third-party use of your account.

3.1 Deposit Rules

The following methods can be used to deposit funds into supbaji: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 for each method. Deposited funds are generally credited to your account instantly. Any applicable fees or charges will be communicated before the transaction.

3.2 Withdrawal Rules

Important information regarding withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be delayed if identity verification is pending.
• Applicable bonus wagering requirements must be met before withdrawing.

3.3 Transaction Integrity

All financial transactions are secured through SSL encryption technology. In cases of fraudulent activity, money laundering, or suspicious transactions, supbaji reserves the right to suspend the account and notify the relevant authorities. Funds may be seized in cases of financial irregularities.

4.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 will earn a bonus of ৳1,500 and the total balance will be ৳2,500; a deposit of ৳28,000 will earn the maximum bonus of ৳20,000 and the total balance will be ৳48,000. The wagering requirement for this bonus is 15 times.

4.2 Bonus Usage Terms

The following terms apply to all bonuses and promotional offers:

• Withdrawals cannot be made until the specified wagering requirements have been met after receiving a bonus.
• Each bonus has an expiry period; any unused bonus will be cancelled once it expires.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• If bonus abuse or fraud is found, the bonus and any associated winnings will be cancelled.
• supbaji reserves the right to modify, suspend or cancel any bonus offer at any time.

4.3 VIP Program

supbaji's VIP program has three tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.5% cashback per week; and Gold — up to 0.8% cashback per week. Promotion to a higher tier is based on continued activity and loyalty to the supbaji platform. Full details of VIP benefits are published in a separate VIP policy.

5.1 General Gaming Policy

All games on supbaji are operated in accordance with fair play principles. Game results are determined impartially using Random Number Generator (RNG) technology. Each game has its own rules, which are displayed in detail in the game lobby.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Playing games using software, bots or automated methods.
• Collusion or conspiring with other players to gain an unfair advantage.
• Exploiting system errors or bugs for unfair gain.
• Using multiple accounts to claim bonuses or advantages.
• Money laundering or any illegal financial activity.

Involvement in any of the above activities will result in permanent account closure and forfeiture of all funds and winnings.

5.3 Technical Errors

supbaji is not liable for interruptions to gameplay caused by server outages, loss of internet connection, or any other technical issues. In the case of incomplete game rounds, decisions will be made in accordance with the game software provider's policy.

6.1 Responsible Gaming Commitment

supbaji places the highest priority on responsible gaming. We believe gaming should be for entertainment purposes only. Gaming should never be used as a way to escape financial hardship or stress.

6.2 Self-Control Tools

supbaji provides the following control features for users:

• Setting deposit limits (daily, weekly or monthly)
• Setting session time limits
• Account cooling-off for a specified period
• Permanent self-exclusion

To activate these features, contact our 24/7 live chat support.

6.3 Protection of Minors

supbaji is firmly committed to preventing minors (under 21) from gaming. It is recommended to use parental control software to restrict minors from accessing your device. If a minor's account is found, it will be closed immediately and all funds will be returned.

7.1 Intellectual Property

All content on the supbaji platform — logos, designs, graphics, software code and brand elements — is the exclusive property of supbaji. Reproducing, distributing or commercially using any part of this content without supbaji's written permission is prohibited.

7.2 User Code of Conduct

All users must follow the code of conduct below when using the platform:

• Treat other users with respect.
• Refrain from making threats, harassment or using abusive language.
• Maintain polite and professional communication with support staff.
• Do not spread viruses or harmful code in any part of the platform.

8.1 Limitation of Liability

supbaji is not liable for the following:

• Losses caused by technical failures or third-party service outages.
• Losses caused by the user's own negligence or carelessness.
• Indirect, incidental or consequential losses.
• Issues arising from internet service outages or cyber attacks.

8.2 Dispute Resolution Process

In the event of a dispute or complaint, please follow these steps:

• Step One: Contact us directly through our 24/7 live chat support.
• Step Two: If unresolved, send a detailed written complaint to [email protected].
• Resolution Time: supbaji aims to resolve all complaints within 7 business days.

supbaji's decision will be considered final. Applicable laws will be followed in resolving disputes.

9.1 Closure by User

Any user may request to close their account at any time. Any remaining balance should be withdrawn before account closure. Closure requests can be made via live chat or email.

9.2 Termination by supbaji

supbaji reserves the right to suspend or close any account in the following circumstances:

• Serious violation of these Terms.
• Evidence of fraud, deception or money laundering.
• Registration using false information.
• Identification of a minor's account.
• Prolonged inactivity.

10.1 Right to Make Changes

supbaji reserves the right to amend, update or change these terms and conditions at any time. Changes will take effect as soon as they are published. For significant changes, we will try to notify users via email or through a notice on the platform.

10.2 Meaning of Continued Use

Continued use of the platform after any changes will be considered as your acceptance of the new terms. If you do not agree to the new terms, please request account closure. A history of all changes will be kept on the supbaji website.